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Sitwell Street, Spondon, Derby, Derbyshire, DE21 7FH
Telephone:
07515 101612

Consumer Info

Target Vehicle Sourcing Ltd t/a Target Cars Derby 

Registered in England & Wales Company No: 9580573

Vat No: 212 0753 55

HMRC Trade Classification No  45112

Registered Office: 50 Osmaston Road, Derby, Derbyshire, DE1 2HU

FCA No: 735389 

The European Commission provides an online dispute resolution platform, which can be accessed via http://ec.europa.eu/consumers/odr/

Admin Charges:  become payable if TCD are embroiled in resolving or handling DVLA / TAX / PARKING / SPEEDING or other matters that are caused by negligent actions of third parties. Fees range from £25 - £149 depending on the complexity of resolution required. A full list of charges can be obtained by writing to "Compliance Manager" at the business trading address. 

Why Buy From TargetCarsDerby  ?

 

  • ALL VEHICLES HPI CHECKED
  • MILEAGE HISTORY VERIFIED 
  • Warranty Program
  • Excellent Reputation
  • Fair Part Exchange allowances 
  • Endorsement of FCA Complaint Handling protocols - Consumer Protection legislation advocate.
  • VAT Registered
  • FCA Registered 
  • Fully Test Drive Insured 
  • DVLA Trade Licensed 

CONFIDENCE IN BUYING - TRADER TRUSTED - ASSURED QUALITY

Our approach to handling complaints

 

Buying a used car isn't a science, all vehicles being offered for sale have variables:-

Age / Mileage / Appearance / Condition / Service History, Maintenance records, Finish / Equipment / Wear / Performance / Durability / Specification etc.   

One thing is certain, the mechanical parts of a used car are all worn to some degree or another, expectations of durability should be different for vehicles of different age/ mileage/ or even manufacturer! , all our cars are checked prior to despatch.

Buyers are given a full opportunity to inspect & a 'try before you buy' test drive, if these raise any queries then please bring it to our attention, we want our customers to be happy with their purchase as befits our local reputation for quality.

Hold it for me! if you wish to reserve and ensure no-one else beat you to it, then a payment will be required to establish your commitment to buy, we will cease advertising and commence all final preparations for the vehicle. If you subsequently withdraw then we will deduct such costs as are considered reasonable as permitted under UK legislation, all payments are received by us under these terms.  

Post Sale, we have a full FCA compliant robust process for handling queries, as follows:

1] Call 07515 101612, we'll assist if it's appropriate

In the unlikely event of you remaining dissatisfied then:-

2] Email Kevin@Targetvsl.co.uk who will reply within 24Hrs - 7 days.

If you remain dissatisfied and wish to then make a Complaint then 

3] Write to: Customer Relations Director at our Website Address. Complaints are logged & our written response is held on file for inspection by the FCA Allow up to 56 days for resolution or closure.

In the unlikelihood of you remaining dissatisfied? then you might decide to make representation to either of these bodies;

* Citizens advice Bureau [CAB] who may direct you to an Alternative Dispute Resolution service provider [ADR] 

* the Ombudsman, see www.OmbudsmanAssociation.org 

* County Court [it's recommended to seek professional advice.. i.e. a solicitor beforehand]. 

Rest assured TCD will do everything we are expected to do when we first hear of a bonafide problem or grievance, occasionally a customer might hold higher expectations than the Law provides !

Customers come back to us because we've a record of treating them as we would expect to be treated, we're customers also !

 

 

 

 

 

 

 

Useful information