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Sitwell Street, Spondon, Derby, Derbyshire, DE21 7FH
Telephone:
07515 101612

Consumer Info

Target Vehicle Sourcing Ltd t/a Target Cars Derby 

Registered in England & Wales Company No: 9580573

Vat No: 212 0753 55

HMRC Trade Classification No  45112

Registered Office: Sitwell Street, Spondon, Derby, DE21 7FH

FCA No: 735389 

The European Commission provides an online dispute resolution platform, which can be accessed via http://ec.europa.eu/consumers/odr/

Admin Charges:  become payable if TCD are embroiled in resolving or handling DVLA / TAX / PARKING / SPEEDING or other matters that are caused by negligent actions of third parties. Fees range from £25 - £149 depending on the complexity of resolution required. A full list of charges can be obtained by writing to "Compliance Manager" at the business trading address. 

Why Buy From TargetCarsDerby  ?

  • ALL VEHICLES HPI CHECKED
  • MILEAGE HISTORY VERIFIED 
  • Market leading Warranty Program
  • Enhanced Warranties available - just ask
  • Excellent Reputation
  • FairTrade Part Exchange allowances 
  • Endorsement of FCA Complaint Handling protocols - Consumer Protection legislation compliance.
  • VAT Registered
  • FCA Registered 
  • Fully Test Drive Insured 
  • DVLA Trade Licensed 
  • Professionally Valeted.
  • AA recognised.
  • Bosch Approved M.O.T user.
  • Recommendation reward scheme.

CONFIDENCE IN BUYING - TRADER TRUSTED - ASSURED QUALITY

How we handle ......... 

Vehicle Quality 

Buying a used car isn't a science, all vehicles have variables:- Age / Mileage / Appearance / Condition / Service History, Maintenance records, Finish / Equipment / Wear / Performance / Durability / Specification / Usage etc.   

One thing is certain, the mechanical parts of a used car are all worn to some degree, expectations of durability should be different for vehicles of different age/ mileage/ or even manufacturer !  - our processes mean your car will be 'health checked' prior to delivery to you.

Buyers are always given a full opportunity to inspect ** & a 'try before you buy' test drive, if either of these inspections raise any queries then please bring it to our attention.

** or have expert/agents do so on their behalf.

Can I reserve the Car ?

To ensure no-one else beat you to it then a Reservation payment will initiate your contract to buy, we will cease advertising and commence all final preparations for the vehicle. If you subsequently withdraw then we will deduct such costs as are considered reasonable as permitted under UK legislation**, & refund to you within 48 hours, all advance payments are received by us under these terms.

** Final Valet, Admin costs, MoT/Servicing, re-advertising, or any bespoke preparation [not an exhaustive list] 

Post Sale

we have a full FCA compliant robust process, as follows:

Stage One] Refer to your Warranty booklet, or call Auto Union Warranties Ltd. on 0845 501 0002 if you purchased warranty cover.

If you feel you query hasn't been handled in accordance with your policy then 

Stage Two]  Call us on 01322 280500, we'll assist - if it's appropriate to do so

If you remain dissatisfied after this then:-

Stage Three]  Email   Kevin@Targetvsl.co.uk who will reply within 24Hrs - 7 days. All matters are then considered in line with the Consumer Rights Act 2015.

If you still remain dissatisfied & insist on raising a Formal Complaint then 

Stage Four]  Write to: Customer Relations Director at our Website Address.  and are logged & our written response is held on file. Invariably there will be documentation and evidence gathering as part of the process and therefore full co-operation in for obtaining the same is required. 

Hopefully you'll be satisfied by our formal response, but if not then your options are to make representation to either of these bodies;

* Citizens advice Bureau [CAB] or Alternative Dispute Resolution service provider [ADR] 

* the Ombudsman, see www.OmbudsmanAssociation.org 

* County Court [ Warning - it's essential you seek professional advice before embarking on such a course of action.. i.e. a solicitor as the costs and timescales of such action can be high & long ] reliance on internet guidance or chat forums carry risks ! 

Rest assured TCD will do everything we are expected to do when we first hear of a bonafide problem or genuine grievance, we've an excellent reputation for post sale issue resolutions. This said, we've also known Customer's have much higher expectations than the Law actually provides, as Used Goods are treated noticeably differently than New Goods ! 

* Admin Charges.  There is a £100 [ +vat ] = £120 Admin Fee on all 'Broker introduced' sales IF the broker charges TCD for the introduction AND the buyer has seen the vehicle advertised on the brokers website in the first instance - Typically such brokers will be CarFinance247, but other introducers will also be operating in that way.

 

 

 

 

 

 

 

 

Other information 

Card Payments - Pricing policy

  • We do NOT charge fees for Debit Cards.
  • Yes we still accept cash **
  • CREDIT CARDS ARE NOT ACCEPTED, current bank charges simply makes too expensive.

By keeping our costs Low in this way, we can continue to sell great value cars at great prices to you. 

Definitely a WIN - WIN situation we think !

OTHER POLICIES

  • Money Laundering Regulations ** Cash payments over £7000 are fine, just bring bonafide ID [passport/driving licence] and written proof of address. 
  • Uncollected Vehicles - Storage Charges £22+vat=£26.40 [per day] if exceeds agreed timescales, written notice will always be given prior to implementation.
  • Data Protection Policy - GDPR  Privacy notice – Use of your information 

Your personal data will be collected and processed by Target Vehicle Sourcing Ltd [trading as Target Cars Derby] referred to as “we”, “our” or “us”. 

This notice is intended to provide an overview of what personal data we collect about you and why we process it. The type of personal data we collect may include your and your representatives’ name, address, e-mail address and telephone number, financial and credit card information, employment history, health information, credit history, identification records, qualifications and vehicle or asset details. 

If you have any questions about this notice, about how we process your personal data or about your rights over your personal data, please write to our Data Protection Officer at: Target Cars , Sitwell Street, Spondon, Derby, DE21 7FH 

***** Purposes for which we use your personal data *****

The core purposes for which we process your personal data include the following: 

  • To verify your identity, assess your suitability for any products or services that you have requested, and decide whether to enter into an agreement with you, such as:    Applying for Finance facilities, checking details on proposals , Checking vehicle details, service records or obtaining copies of the same, carrying out financial assessments, anti-money laundering, terrorist financing and fraud prevention checks which may include sharing personal data with fraud prevention agencies, and managing credit or credit related accounts or facilities.
  • CCTV or Mobile images, for Crime prevention/detection and staff/premises security reasons including protecting all the business interests of Target Cars including but not exclusively misrepresentation false claims and/or dishonesty.
  • To manage, administer and take decisions regarding your agreement, such as:     providing products and services to you, exercising our rights, and performing our obligations, in connection with the agreement, making payments and recovering monies, to Input or extract information from DVLA or any other government agency to include the timely reporting of FCA required data.
  • Where it is necessary for our legitimate business interests, such as: improving customer service, market research, registering Keeper details with DVLA , quality assurance, training staff, marketing, obtaining or seeking customer reviews, system development and statistical analysis on your personal data even if your application is declined by us or you decide not to complete your application with us.
  • To meet our legal and regulatory obligations.
  • Vehicle History - If documents are handed over with any vehicle brought into stock we will keep these documents with the vehicle to help evidence the history of the vehicle. Any data subject who doesn't want this to happen should remove such documents prior to the vehicle's disposal. This is a legitimate interest for us and any future owner and for the wider market in regard to fraud prevention and safety, notwithstanding future value retention.

Where you provide us with personal information belonging to a third party, you must ensure you have obtained the necessary consents. If disclosure of their information is necessary you confirm you will have provided them with a copy of this notice before furnishing such to us.