Consumer Info

Target Vehicle Sourcing Ltd t/a Target Cars Derby ; Registered in England & Wales Company No: 9580573

Vat No: 212 0753 55; HMRC Trade Classification No 45112

Registered Office: Sitwell Street, Spondon, Derby, DE21 7FH; FCA No: 735389

*** IMPORTANT *** Our full TERMS & CONDITIONS OF BUSINESS are shown below ***

CONSUMER NOTICE

VEHICLE SPECIFICATION

The Specification shown for each vehicle on this website [and all sales notices displayed on the vehicle or via any advertising platform] is 'automatically populated' from the Vehicle Registration by Autotrader during their 'upload' process.

It is, therefore 'possible' that listing inaccuracies may exist.

In ALL cases buyers MUST satisfy themselves of the SPECIFICATION of the vehicle, it's OWNERSHIP / SERVICE HISTORY / and FUNCTIONS - prior to buying/leaving our site. Used car's can have functions that no longer operate, this likelihood increases with age of course, Target Cars Derby will not be responsible for omissions or errors [made by Autotrader or others] that are identified after a sale/purchase has been completed.

If you are unsure on any matter concerning the specification of a vehicle, or want clarification on any advertised item, then please ask us and we'll happily confirm.

This notice should be read in conjunction with Part 1, Chapter 2, Section 9 of the Consumer Rights Act 2015

** Your statutory rights are not affected by this notice **

Reasons to buy from Target Cars Derby ?

ALL VEHICLES HPI CHECKED prior to being purchased by us.
MILEAGE HISTORY verified against .gov.uk MoT history.
Market leading Warranty Product with a full 30DAY Cancellation right.
We also Buy Cars
Extensive upgraded Warranties available - just ask
Excellent Reputation
Fair Part Exchange allowance valuing
Endorsement of FCA Complaint Handling protocols - Consumer Protection legislation compliance.
VAT Registered
FCA Registered
Licenced to offer Finance Facilities
Fully Test Drive Insured
DVLA Trade Licensed
Professionally Valeted.
ZERO Admin charges IF you sell us your Car.
Bosch Approved M.O.T user.
Delivery possible through UK .. ask for details
PDI Inspected vehicles
Upgraded warranty options available
5* Rated
A Compliance Checked business

CONFIDENCE IN BUYING - TRADER TRUSTED - ASSURED QUALITY

How we handle .........

Vehicle Quality

Buying a used car isn't a science, all vehicles have variables:- Age / Mileage / Appearance / Condition / Service History, Maintenance records, Finish / Equipment / Wear / Performance / Durability / Specification / Usage etc.

One thing is certain, the mechanical parts of a used car are all worn to some degree, expectations of durability should be different for vehicles of different age/ mileage/ or even manufacturer! - our processes mean your car will be 'health checked' prior to delivery to you.

Buyers are always given a full opportunity to inspect ** & a 'try before you buy' test drive, if either of these inspections raises any queries then please bring it to our attention ( ** or have expert/agents appointed to do so on their behalf)

Appearance/condition.

It is important that all buyers inspect the vehicle fully before they buy, TCD sell used vehicles that may or may not have imperfections in their appearance or equipment or function, used vehicles can often have imperfections in paintwork, glass & plastics, upholstery/plastics, or items absent from tools manuals or trim or any other area. Matters raised to us after the sale cannot be considered as the vehicle will have left our premises - none of this affects your statutory rights.

Can I RESERVE ?

YES !... To ensure no-one beats you to it then make an ADVANCE PAYMENT, it initiates your contract to buy. We then cease advertising & commence all final preparations for the vehicle. If you subsequently withdraw then advance payments of Less than £260.00 will not be returned. Reasons; Advertising will have ended, all final prep (**) will have commenced, potential other buyers will have been lost in the interim. ALL advance payments are received by us strictly under these terms.

** Final Valet, Admin costs, MoT/Servicing, re-advertising, or any bespoke preparation [not an exhaustive list]

Finance Commissions *** Target Cars may use a variety of Lenders or Brokers to offer buyers Finance, this will involve us in increased workloads and as an offset to such costs we may receive a commission payment. Such Commissions are not always retained and are subject to a wide range of Clawback Policies from the Lenders, full details are available on request.

Post Sale Complaints - we have a full FCA compliant robust process, as follows:

Stage One] Refer to your Warranty booklet, or call Auto Union Warranties Ltd. on 0845 501 0002 IF you purchased the product.

If you feel your query hasn't been handled in accordance with your policy, then

Stage Two] Call us on 07421 263258, we'll assist - if it's appropriate to do so.

If, after this, you remain dissatisfied then:-

Stage Three] Email Enquiry@Targetvsl.co.uk who will reply within 24Hrs - 7 days. All matters are then considered in line with the Consumer Rights Act 2015.

If you still remain dissatisfied & insist on raising a Formal Complaint then

Stage Four] Write to Customer Relations Director at our Website Address. Complaints are then logged & our written response is held on file. Invariably there will be documentation and evidence gathering as part of the process and therefore full co-operation in for obtaining the same is essential.

Hopefully, you'll be satisfied by our formal response, but if not then your options are to make representation to either of these bodies;

* Citizens Advice Bureau [CAB] or Alternative Dispute Resolution service provider [ADR]

* the Ombudsman, see www.OmbudsmanAssociation.org

* County Court [ Warning - it's essential you seek professional advice before embarking on such a course of action.. i.e. a solicitor as the costs and timescales of such action can be high & long ] reliance on internet guidance or chat forums carry risks!

Rest assured TCD will do everything we are expected to do when we first hear of a bonafide problem or genuine grievance, we've an excellent reputation for post-sale resolutions. This said we've also known some people to have much higher expectations than legislation provides as Used Goods are treated noticeably differently than New Goods!

**** Admin Charges/fees.****

Admin Charges ONLY apply IF a broker/Lender charges TCD, If they don't then we don't !! The buyer will likely have seen the vehicle advertised on the broker/Lenders 's website OR arranged finance PRIOR to contacting us or finding our vehicle from our advertising platforms.

Other information

Card Payments - Pricing policy

We do NOT charge fees for Debit Cards.
Yes we still accept cash **
CREDIT CARDS ARE NOT ACCEPTED, current bank charges are simply too expensive, keeping our costs Low means we can continue to sell great value cars at great prices to you = WIN-WIN !

OTHER POLICIES

Money Laundering Regulations ** Cash payments over £7000 are fine, just bring a bonafide ID [passport/driving license] and written proof of address.
Uncollected Vehicles - Storage Charges £22+vat=£26.40 [per day], a written 'NOTICE' will always precede charges accruing.
Data Protection Policy - GDPR Privacy notice – Use of your information

Your personal data will be collected and processed by Target Vehicle Sourcing Ltd [trading as Target Cars Derby] referred to as “we”, “our” or “us”. This notice is intended to provide an overview of The type of personal data we collect, & may include your and your representatives’ name, address, e-mail address and telephone number, financial and credit card information, employment history, health information, credit history, identification records, qualifications and vehicle or asset details. If you have any questions about this notice, about how we process your personal data or about your rights over your personal data, please write to our Data Protection Officer at Target Cars, Sitwell Street, Spondon, Derby, DE21 7FH

***** Purposes for which we use your personal data ***** The core purposes for which we process your personal data include the following:

To verify your identity, assess your suitability for any products or services that you have requested, and decide whether to enter into an agreement with you, such as: Applying for Finance facilities, checking details on proposals, Checking vehicle details, service records or obtaining copies of the same, carrying out financial assessments, anti-money laundering, terrorist financing and fraud prevention checks which may include sharing personal data with fraud prevention agencies, and managing credit or credit-related accounts or facilities.

CCTV or Mobile images, for Crime prevention/detection and staff/premises security reasons including protecting all the business interests of Target Cars including but not exclusively misrepresentation false claims and/or dishonesty.
To manage, administer and take decisions regarding your agreement, such as: providing products and services to you, exercising our rights, and performing our obligations, in connection with the agreement, making payments and recovering monies, to Input or extract information from DVLA or any other government agency to include the timely reporting of FCA required data.
Where it is necessary for our legitimate business interests, such as: improving customer service, market research, registering Keeper details with DVLA , quality assurance, training staff, marketing, obtaining or seeking customer reviews, system development and statistical analysis on your personal data even if your application is declined by us or you decide not to complete your application with us, and all Data associated with Purchasing vehicles.To meet our legal and regulatory obligations.
*************************** OTHER MATTERS ***************************************
Vehicle History - Documents that arrive with previous owners details form part of the maintenance history of the vehicle, the ONUS is on previous Owners / Traders to have removed personal data if appropriate. Any Data subject [Person] who doesn't want their details to be forwarded to new Owner MUST remove such documents prior to the vehicle's disposal OR specifically notify us. Failure to do so constitutes 'implied' consent. This is a legitimate business interest for us and for the wider Used vehicle market in regard to fraud prevention and safety, notwithstanding future value retentions
SPEEDING FINES/PARKING CHARGES etc . - TCD Charge £120 (for administration) IF TCD have to deal with any matters incurred by a Buyer or Customer during their Loaning of/Test drive of any TCD owned Vehicle. This admin charge is payable 'in addition' to any costs TCD have to pay to settle aforesaid matters. All drivers are responsible for Road Traffic Act matters and Parking Compliances.
SERVICE HISTORY - Due to GDPR we are unable to validate historic service records, All documents we receive with a vehicle will be transferred to a new buyer however we DO NOT authenticate and buyers accept these documents on this 'specific condition'. Any queries regarding the service record of any car MUST be raised to TCD prior to taking possession, as once Documents leave our possession subsequent queries will not be entertained.