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Sitwell Street, Spondon, Derby, Derbyshire, DE21 7FH
07515 101612

Consumer Info

Target Vehicle Sourcing Ltd t/a Target Cars Derby 

Registered in England & Wales Company No: 9580573

Vat No: 212 0753 55

HMRC Trade Classification No  45112

Registered Office: 50 Osmaston Road, Derby, Derbyshire, DE1 2HU

FCA No: 735389 

The European Commission provides an online dispute resolution platform, which can be accessed via

Admin Charges:  become payable if TCD are embroiled in resolving or handling DVLA / TAX / PARKING / SPEEDING or other matters that are caused by negligent actions of third parties. Fees range from £25 - £149 depending on the complexity of resolution required. A full list of charges can be obtained by writing to "Compliance Manager" at the business trading address. 

Why Buy From TargetCarsDerby  ?


  • Warranty Program
  • Excellent Reputation
  • Fair Part Exchange allowances 
  • Endorsement of FCA Complaint Handling protocols - Consumer Protection legislation advocate.
  • VAT Registered
  • FCA Registered 
  • Fully Test Drive Insured 
  • DVLA Trade Licensed 


Our approach to handling complaints


Buying a used car isn't a science, all vehicles being offered for sale have variables:-

Age / Mileage / Appearance / Condition / Service History, Maintenance records, Finish / Equipment / Wear / Performance / Durability / Specification etc.   

One thing is certain, the mechanical parts of a used car are all worn to some degree or another, expectations of durability should be different for vehicles of different age/ mileage/ or even manufacturer! , all our cars are checked prior to despatch.

Buyers are given a full opportunity to inspect & a 'try before you buy' test drive, if these raise any queries then please bring it to our attention, we want our customers to be happy with their purchase as befits our local reputation for quality.

Hold it for me! if you wish to reserve and ensure no-one else beat you to it, then a payment will be required to establish your commitment to buy, we will cease advertising and commence all final preparations for the vehicle. If you subsequently withdraw then we will deduct such costs as are considered reasonable as permitted under UK legislation, all payments are received by us under these terms.  

Post Sale, we have a full FCA compliant robust process for handling queries, as follows:

1] Call 07515 101612, we'll assist if it's appropriate

In the unlikely event of you remaining dissatisfied then:-

2] Email who will reply within 24Hrs - 7 days.

If you remain dissatisfied and wish to then make a Complaint then 

3] Write to: Customer Relations Director at our Website Address. Complaints are logged & our written response is held on file for inspection by the FCA Allow up to 56 days for resolution or closure.

In the unlikelihood of you remaining dissatisfied? then you might decide to make representation to either of these bodies;

* Citizens advice Bureau [CAB] who may direct you to an Alternative Dispute Resolution service provider [ADR] 

* the Ombudsman, see 

* County Court [it's recommended to seek professional advice.. i.e. a solicitor beforehand]. 

Rest assured TCD will do everything we are expected to do when we first hear of a bonafide problem or grievance, occasionally a customer might hold higher expectations than the Law provides !

Customers come back to us because we've a record of treating them as we would expect to be treated, we're customers also !








Other information 

Important      ***** Customer Notice *****


Card Payments - Pricing policy


Target Cars Derby work hard to keep advertised prices as low as possible as this aligns with our 'little-but-often' pricing model. 


We assume that every buyer will either pay in £cash or via a Free of Charge [Electronic] Transfer method, and the ability to utilise either is encouraged & completely Free of Charge.   Debit Card Payment facilities are available if required, with 0.45% fee on all transactions other than a 'vehicle reservation payment'. 


 Zero Fee - Alternatives:       £cash,  or Direct Electronic Transfer from your bank to ours.


CREDIT CARD’s are NOT accepted in general, however we can in ‘exceptional circumstances’ accept them subject to a costly 3.95% fee on every transaction.


These fee's aren't negotiable, so please spare all blushes by not attempting to.


There is a clear customer benefit from this policy:- not all buyers wish purchase using such methods, and all the other buyers aren't subsidising the ones that do. indeed TCD are proud of the transparent way in which this policy operates.


By keeping our costs Low in this way, we can continue to sell great value cars at great prices to you. 


Definitely a WIN - WIN situation we think !