Target Vehicle Sourcing Ltd t/a Target Cars Derby
Registered in England & Wales Company No: 9580573
Vat No: 212 0753 55
HMRC Trade Classification No 45112
Registered Office: Sitwell Street, Spondon, Derby, DE21 7FH
FCA No: 735389
The European Commission provides an online dispute resolution platform, which can be accessed via http://ec.europa.eu/consumers/odr/
Admin Charges: become payable if TCD are embroiled in resolving or handling DVLA / TAX / PARKING / SPEEDING or other matters that are caused by negligent actions of third parties. Fees range from £25 - £149 depending on the complexity of resolution required. A full list of charges can be obtained by writing to "Compliance Manager" at the business trading address.
Why Buy From TargetCarsDerby ?
- ALL VEHICLES HPI CHECKED
- MILEAGE HISTORY VERIFIED
- Market leading Warranty Program
- Enhanced Warranties available - just ask
- Excellent Reputation
- FairTrade Part Exchange allowances
- Endorsement of FCA Complaint Handling protocols - Consumer Protection legislation compliance.
- VAT Registered
- FCA Registered
- Fully Test Drive Insured
- DVLA Trade Licensed
- Professionally Valeted.
- AA recognised.
- Bosch Approved M.O.T user.
- Recommendation reward scheme.
CONFIDENCE IN BUYING - TRADER TRUSTED - ASSURED QUALITY
Our approach to handling complaints
Buying a used car isn't a science, all vehicles being offered for sale have variables:-
Age / Mileage / Appearance / Condition / Service History, Maintenance records, Finish / Equipment / Wear / Performance / Durability / Specification etc.
One thing is certain, the mechanical parts of a used car are all worn to some degree or another, expectations of durability should be different for vehicles of different age/ mileage/ or even manufacturer! all our cars are thoroughly checked prior to despatch.
Buyers are given a full opportunity to inspect & a 'try before you buy' test drive, if these raise any queries then please bring it to our attention, we want our customers to be happy with their purchase as befits our local reputation for quality.
Hold it for me! if you wish to RESERVE and ensure no-one else beat you to it, then a payment will be required to affirm your commitment to buy, we will cease advertising and commence all final preparations for the vehicle. If you subsequently withdraw then we will deduct such costs as are considered reasonable as permitted under UK legislation, all payments are received by us under these terms.
Post Sale, we have a full FCA compliant robust process for handling queries, as follows:
1] Call 07515 101612, we'll assist if it's appropriate
In the unlikely event of you remaining dissatisfied then:-
2] Email Kevin@Targetvsl.co.uk who will reply within 24Hrs - 7 days.
If you remain dissatisfied and wish to then make a Complaint then
3] Write to: Customer Relations Director at our Website Address. Complaints are logged & our written response is held on file for inspection by the FCA Allow up to 56 days for resolution or closure.
In the unlikelihood of you remaining dissatisfied? then you might decide to make representation to either of these bodies;
* Citizens advice Bureau [CAB] who may direct you to an Alternative Dispute Resolution service provider [ADR]
* the Ombudsman, see www.OmbudsmanAssociation.org
* County Court [it's recommended to seek professional advice.. i.e. a solicitor beforehand].
Rest assured TCD will do everything we are expected to do when we first hear of a bonafide problem or grievance, very occasionally a customer might hold higher expectations than the Law provides !
Customers come back to us because we've a record of treating them as we would expect to be treated, we're customers also !